TELEPERFORMANCE : Quarterly Information as of 30/09/2008

(ITnews) - (Hugin) - TeleperformanceQuarterly Information as of September 30, 2008 Revenues over the first 9 months of the financial year 2008 - + 14.7% - Based on published data - + 9.8% - Excluding foreign exchange and scope of consolidation effects - 3rd Quarter Revenues: +5.6% Paris, November 10, 2008 - Today, Teleperformance published its quarterly information regarding its results as of September 30, 2008. Revenues +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | In millions of euros | 2008 | 2007 | Changes | Changes | +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | | | | Based on published| Excluding foreign exchange and scope of consolidation effects| +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | | | | data| | +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | | | | | | +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | Revenues over the past 9 months| 1,265.4| 1,103.5| + 14.7%| + 9.8%| +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ | 3rd Quarter Revenues | 385.7| 365.1| + 5.6%| + 5.6%| +---------------------------------+---------+---------+--------------------+---------------------------------------------------------------+ - The Group's consolidated revenues over the first 9 months of the financial year 2008 amounted to E1,265.4 million, increasing by 14.7% based on published data, compared to last year. If not considering the foreign exchange effect, the Group's revenues increased by 21.2%. Excluding foreign exchange and scope of consolidation effects, the Group achieved a 9.8% organic growth rate over the first nine months of the financial year 2008. - During the 3rd quarter 2008, the Group's consolidated revenues amounted to E385.7 million, increasing by 5.6% based on published data, compared to the 3rd quarter 2007 revenues. If not considering the foreign exchange effect, the Group achieved a 10.5% growth rate. Excluding foreign exchange and scope of consolidation effects, the Group achieved a 5.6% organic growth rate in the 3rd quarter 2008. The Group's revenues were distributed per region as follows: +----------------------+---------+---------+--------------------+-----------------+ | In millions of euros| 2008 | 2007 | Growth | Growth | +----------------------+---------+---------+--------------------+-----------------+ | | | | Based on published| On a comparable| +----------------------+---------+---------+--------------------+-----------------+ | | | | data| basis**| +----------------------+---------+---------+--------------------+-----------------+ | | | | (in %)| (in %)| +----------------------+---------+---------+--------------------+-----------------+ | | | | | | +----------------------+---------+---------+--------------------+-----------------+ | 1st quarter | | | | | +----------------------+---------+---------+--------------------+-----------------+ | Europe | 221.7| 168.8| +31.3| +10.7| +----------------------+---------+---------+--------------------+-----------------+ | NAFTA* | 166.5| 127.5| +30.6| +17.8| +----------------------+---------+---------+--------------------+-----------------+ | Other | 23.5| 40.0| -41.2| -39.7| +----------------------+---------+---------+--------------------+-----------------+ | Total | 411.7| 336.3| +22.4| +8.5| +----------------------+---------+---------+--------------------+-----------------+ | 2nd quarter | | | | | +----------------------+---------+---------+--------------------+-----------------+ | Europe | 257.0| 220.6| +16.5| +17.7| +----------------------+---------+---------+--------------------+-----------------+ | NAFTA* | 182.6| 137.0| +33.2| +23.2| +----------------------+---------+---------+--------------------+-----------------+ | Other | 28.4| 44.5| -36.1| -33.5| +----------------------+---------+---------+--------------------+-----------------+ | Total | 468.0| 402.1| +16.4| +14.6| +----------------------+---------+---------+--------------------+-----------------+ | 3rd quarter | | | | | +----------------------+---------+---------+--------------------+-----------------+ | Europe | 206.0| 181.4| +13.5| +15.1| +----------------------+---------+---------+--------------------+-----------------+ | NAFTA* | 162.3| 153.4| +5.8| +3.6| +----------------------+---------+---------+--------------------+-----------------+ | Other | 17.4| 30.3| -42.7| -41.1| +----------------------+---------+---------+--------------------+-----------------+ | Total | 385.7| 365.1| +5.6| +5.6| +----------------------+---------+---------+--------------------+-----------------+ | At September 30 | | | | | +----------------------+---------+---------+--------------------+-----------------+ | Europe | 684.7| 570.8| +19.9| +14.6| +----------------------+---------+---------+--------------------+-----------------+ | NAFTA* | 511.4| 417.9| +22.4| +14.8| +----------------------+---------+---------+--------------------+-----------------+ | Other | 69.3| 114.8| -39.6| -37.6| +----------------------+---------+---------+--------------------+-----------------+ | Total | 1,265.4| 1,103.5| +14.7| +9.8| +----------------------+---------+---------+--------------------+-----------------+ * North America and Mexico ** Excluding foreign exchange and scope of consolidation effects Revenue distribution by business segment At September 30, 2008, the Inbound activity increased by 2% and now stands for 72% of the Group's total revenues, versus 70% at September 30, 2007. +-------------------+------+------+ | (in %) | 2008| 2007| +-------------------+------+------+ | At March 31 | | | +-------------------+------+------+ | Inbound services | 72| 68| +-------------------+------+------+ | Outbound services| 25| 27| +-------------------+------+------+ | Other* | 3| 5| +-------------------+------+------+ | Total | 100| 100| +-------------------+------+------+ | At June 30 | | | +-------------------+------+------+ | Inbound services | 72| 69| +-------------------+------+------+ | Outbound services| 24| 27| +-------------------+------+------+ | Other* | 4| 4| +-------------------+------+------+ | Total | 100| 100| +-------------------+------+------+ | At September 30 | | | +-------------------+------+------+ | Inbound services | 72| 70| +-------------------+------+------+ | Outbound services| 24| 26| +-------------------+------+------+ | Other* | 4| 4| +-------------------+------+------+ | Total | 100| 100| +-------------------+------+------+ * mainly standing for market research and training operations Business Developments - Foreign exchange effect - At the end of the 3rd quarter 2008, the rise of the euro against most currencies, and especially the U.S. Dollar and the Pound Sterling, represented a negative impact of E17.8 million. This foreign exchange effect may be broken down per region as follows: - NAFTA -E12.6 million - Europe -E4.7 million - Rest of the World -E0.5 million - Over the first nine months of the financial year 2008, the negative foreign exchange impact amounted to E72.1 million: - NAFTA -E58.4 million - Europe -E11.5 million - Rest of the World -E2.2 million - Scope of consolidation effect The positive impact resulting from external growth transactions over the 3rd quarter 2008 results amounted to E17 million, including: - NAFTA +E15.5 million - Europe +E1.5 million Such positive impact mainly resulted from the following transactions: In 2008: - In Europe, acquisition of the GN Research Group, which was consolidated as of July 1, 2008. In 2007: - In the NAFTA region, acquisition of the US company Alliance One, which was consolidated as of August 1, 2007. - In the NAFTA region, acquisition of the Mexican company Hispanic Teleservices, which was consolidated as of December 1, 2007. Moreover, to be noted that Teleperformance proceeded with the deconsolidation of its last two subsidiaries in the Marketing Services division as of January 1, 2008. Both companies (ISM and IDCC) specializing in training activities were sold at the beginning of this year. Since January 1, 2008, the scope of consolidation effect has represented a positive impact of E115.2 million, including: - NAFTA region +E78.5 million - Europe -E36.7 million - Base effect In the 3rd quarter 2007, a 9.4% organic growth rate was recorded throughout the Teleperformance network, supported by the Group's sustained business activity in the NAFTA region (+15%). In 2007 the Group's results also included the Brazil Telecom contract until the end of November. This contract has now been terminated. Financial data At the end of the 3rd quarter 2008, the Teleperformance Group's financial position was positive and strong. It also benefits from a E300 million revolving credit facility, which took effect in January 2008. Key highlights in the 3rd quarter 2008 - Acquisition of interest in GN Research At the end of the 1st semester 2008, a capital increase was completed in the GN Research Group, which specializes in market research activities. Teleperformance now owns 67 percent interest in this Group, which is made up of four subsidiaries operating in the EMEA region. GN Research, which achieved E18 million annual revenues, was consolidated as of June 30, 2008. - Teleperformance sets up in Ukraine Teleperformance and First Call executed a purchase agreement last September 30, pursuant to which Teleperformance shall acquire a majority interest in First Call as soon as the Ukrainian anti-monopoly authorities give their approval. First Call Ltd., a fast growing start-up based in Kiev, will operate approximately 300 workstations in 2009, strictly complying with the international standards. Thanks to the fast implementation of the Teleperformance Group's best practices, First Call will be in a position to meet the highest Western standards, notably with respect to service quality, internal processes, data security and confidentiality, in order to manage operations on behalf of first-class international and local clients, providing them with the same service level as in any other Teleperformance subsidiary in the world. First Call's target is to quickly become the leading contact center provider in Ukraine, providing clients with a wide range of outsourced CRM and contact center services such as customer acquisition, customer care and technical support services. Outlook Despite the challenging economic environment, the 3rd quarter results are in line with the annual revenue objectives announced by the Group management team when publishing the half-year financial statements. During the next financial meeting, which will take place on November 26, 2008, Teleperformance will describe its objectives for 2008, as well as its outlook for 2009. In addition, Teleperformance indicates that due to the current financial environment, it has ceased to contemplate a potential capital restructuring and has terminated all of its discussions with a restricted number of investors. Key dates Financial Meeting: November 26, 2008 About TELEPERFORMANCE Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2007, the Teleperformance Group achieved E1.593 billion revenues (US$2.182 billion - exchange rate at December 31, 2007: E1 = US$1.37). The Group operates nearly 75,000 computerized workstations, with more than 83,000 employees (Full-Time Equivalents) across 281 contact centers in 45 countries, and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com Contacts Teleperformance Michel Peschard, Finance Managing Director, Board Member +33-1 55 76 40 80 info@teleperformance.com LT Value - Investor Relations and Corporate Communication Nancy Levain / Maryline Jarnoux-Sorin nancy.levain@ltvalue.com maryline.jarnoux-sorin@ltvalue.com +33-1 44 50 39 30 - +33-6 72 28 91 44 Copyright Hugin Information réglementée : Type : Nouvelle information Thème(s): Communiqués au titre de l'obligation d'information permanente - Communiqué sur comptes, résultats, chiffres d'affaires This announcement is originally distributed by Hugin. The issuer is solely responsible for the content of this announcement. [CN#145741]